Effective Date: May 31, 2025

Last Updated: November 17, 2025

 

Palm Beach Concierge Technology Services is committed to protecting your privacy and handling your personal information with the utmost care and discretion.

 

This Privacy Policy explains how we collect, use, and safeguard your information when you engage with our services.

 

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1. INFORMATION WE COLLECT

 

We collect only the information necessary to provide personalized technology support services:

 

Contact Information

- Name, email address, phone number

- Mailing address (for in-home appointments)

- Preferred communication methods

 

Appointment Information

- Scheduled session dates and times

- Service preferences and technology needs

- Session notes (to ensure continuity of service)

 

Technical Information

During service sessions, we may access your devices and accounts with your explicit consent to provide support. This may include:

- Device settings and configurations

- Email accounts, photos, documents (as needed for organization or troubleshooting)

- Passwords or login credentials (temporarily, during sessions only)

 

We do not store sensitive information such as passwords, financial data, or personal files after service completion unless you specifically request otherwise.

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2. HOW WE USE YOUR INFORMATION

 

Your information is used solely to:

- Schedule and confirm appointments

- Provide personalized technology support services

- Communicate with you about your service needs

- Maintain continuity across sessions (remembering your preferences and systems)

 

We do not sell, rent, or share your personal information with third parties. Any information accessed during service sessions is treated with strict confidentiality.

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3. DATA PROTECTION & SECURITY

 

We take your privacy seriously and implement reasonable security measures to protect your information:

 

- Secure storage of contact and appointment information

- Confidential handling of all data accessed during service sessions

- Immediate deletion of sensitive data (passwords, personal files) after session completion unless retention is requested

- Use of secure, industry-standard payment processing systems

- No retention of payment information beyond what's required for transaction processing

 

All service sessions are conducted with complete discretion, and your technology challenges and personal information are never discussed with others.

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4. YOUR RIGHTS

 

You have the right to:

- Request access to the personal information we hold about you

- Request correction of any inaccurate information

- Request deletion of your information at any time

- Opt out of communications (though this may affect our ability  to provide services)

 

To exercise these rights, contact us via:

Phone: 561-404-4977

Email: pbcts@protonmail.com

 

We will respond to your request within 30 days.

 

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5. DATA RETENTION

 

- Contact information: Retained for the duration of our service relationship, plus one year after last service session

- Appointment records: Retained for service continuity purposes

- Technical access: All sensitive data (passwords, files accessed during sessions) deleted immediately after session unless specifically requested otherwise

- Payment records: Retained as required by law for tax and accounting purposes

 

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6. THIRD-PARTY SERVICES

 

We do not share your information with third parties except:

- Payment processors (for secure transaction processing)

- As required by law or legal process

 

We do not use analytics, tracking cookies, or third-party advertising on our website.

 

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7. CHANGES TO THIS POLICY

 

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

 

We encourage you to review this policy periodically.

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8. CONTACT US

 

If you have questions about this Privacy Policy or how we handle your information, please contact us:

 

Palm Beach Concierge Technology Services

Phone: 561-404-4977

Email: pbcts@protonmail.com

Location: Based in Delray Beach, serving Palm Beach County

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This privacy policy was last updated on November 17, 2025.